Call Today: (847) 907-9292

FAQs

What steps do I take to get U.S. Arcade Rentals’ games to my event?

Your first step is to get a quote from one of our specialists. Once you see a quote with pricing and games you like, you request a contract and put down 50% to reserve those games for your event. When your contract is signed and accepted and your payment is made, our operations manager will call you personally to discuss the logistics of delivery and setup and breakdown, all of which are included in your quote and contract. Lastly, you prepare the other aspects of your event while set up the games that will make your event more fun and memorable. Call U.S. Arcade Rentals today at (847) 907-9292.

How do I pay U.S. Arcade Rentals?

U.S. Arcade Rentals requires a 50% deposit to reserve your games for your time and place. The balance is due one day prior to your event. Both payments can be made through our online system. Call U.S. Arcade Rentals today at (847) 907-9292.

Do I need coins to use the U.S. Arcade Rentals’ games?

No. U.S. Arcade Rentals‘ games do not require any coins.

Can I have U.S. Arcade Rentals’ games delivered if there are steps and staircases involved?

U.S. Arcade Rentals is happy to do our best to accommodate your needs. Whether we can do staircases and steps is dependent on the equipment rented and the size of the staircase available. Call U.S. Arcade Rentals today at (847) 907-9292.

Can U.S. Arcade Rentals deliver to the top floor of an office building or high rise apartment building?

U.S. Arcade Rentals can bring equipment to the top floor depending on the dimensions of your building elevator or the freight elevator. Please get those dimensions so that we can determine logistics. Call U.S. Arcade Rentals today at (847) 907-9292.

Can U.S. Arcade Rentals bring games to our home?

U.S. Arcade Rentals often brings games to people’s homes. We can work with you to make sure our dimensions fit your home. Call U.S. Arcade Rentals today at (847) 907-9292.

Can I come to U.S. Arcade Rentals and pick the games up myself?

U.S. Arcade Rentals does not allow customers to pick up their equipment. U.S. Arcade Rentals is happy to deliver everything you need at a time that is convenient for you. Call U.S. Arcade Rentals today at (847) 907-9292.

Why can’t I just get a separate price for each game I want?

U.S. Arcade Rentals‘ prices are dependent on such a variety of factors that we cannot simply give one price for all times and places. Some factors that determine pricing and cause variations are supply, demand, location and manpower. Call U.S. Arcade Rentals today at (847) 907-9292.

What is U.S. Arcade Rentals’ refund policy?

At U.S. Arcade Rentals, once your contract has been signed there is no refund. For some circumstances we may accept an alternate date within the year of contract date. This is at the discretion of the U.S. Arcade Rentals manager. Call U.S. Arcade Rentals today at (847) 907-9292 if you have questions in regards to rescheduling your event.

Can I come to U.S. Arcade Rentals and see the games in person?

U.S. Arcade Rentals houses inventory in a busy warehouse and we are unable to invite customers to our warehouse for a variety of reasons, especially for your safety.

Where is U.S. Arcade Rentals’ corporate headquarters?

U.S. Arcade Rentals’ corporate headquarters are just outside Chicago in Palatine, Illinois.

Featured Games

Foosball Table

Foosball

Teenage Mutant Ninja Turtles

Big Buck World

Big Choice Claw Machine

Mortal Kombat

Konami Super Basketball